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Returns and Refunds

Returns will only be accepted once a return request email has been received and approved. Please note in order to qualify for a refund on any items being returned that are not faulty, all items must be returned unused, in good re-saleable condition, including original, undamaged packaging, with a copy of the invoice and Returns email. Toilet seats must not have been removed from the hygienic cellophane wrapper and special order / reglazed items can not be returned for a refund as these are specially made.

Once a return has been approved for a refund by the company the relevant details will be submitted to our finance department for processing, as this is a non customer facing team all future correspondence regarding your refund must be made by email quoting your original order reference number.

All refunds will then be carried out in accordance with the 30 days outlined in the distance selling regulations, all monies owed will be credited back onto the original card used to make the purchase within 30 days from receipt of the Returns Request email

If you would like to reconsider cancelling your order but have an issue to raise with us then please email our support team where the issue will be escalated to a high priority and we will do the upmost to satisfy your needs

Return details required:

Order reference
Order date
Email address
Telephone number
Date item delivereid
Item to be returned
Reason for return